Return & Refund Policy
Our Commitment to Quality
We stand behind the quality of every Bevzilla product. If something's wrong with your order, our support team will review your request and resolve it fairly, in line with the policy below.
How Refunds Are Reviewed
Refund requests are reviewed individually. Bevzilla may, at its discretion, request that a product be returned as part of that review before a refund is issued.
48-Hour Guarantee
(First-Time Purchases | One-Time Orders Only)
We want you to feel confident trying Bevzilla. If you're not satisfied with your first order — whether a one-time purchase or your first subscription shipment — you may request a refund within 48 hours of delivery, subject to the terms below.
What's covered depends on the product line:
• Flavored Coffee: Covered for any reason, including taste. No exclusions beyond the eligibility rules below.
• Mushroom Coffee and Protein Coffee: The guarantee does not cover dissatisfaction based solely on taste preference or on not experiencing specific functional results — individual results vary.
Eligibility:
• Applicable only to first-time customers.
• Limited to one refund per product line per customer.
• Applies only to the first order linked to a customer's account, email address, shipping address, or payment method.
• Refund requests must be submitted within 48 hours of delivery.
Bevzilla reserves the right to determine eligibility at its sole discretion in cases of duplicate, overlapping, or suspicious customer information.
Important notes:
• Shipping, handling, and any optional shipping-protection fees are non-refundable.
• If an order is exchanged or replaced, the guarantee for that order becomes void.
• Any attempt to misuse or bypass the first-time-purchaser limitation may result in the refund being denied.
Subscription Cancellations and Refunds
• Your subscription requires a minimum of two deliveries before it can be cancelled: your first (setup) shipment, and the next recurring shipment after that. Cancellation is available anytime after your second delivery has shipped.
• Once you're eligible to cancel, you can do so from your account in the same number of steps it took to sign up.
• Cancelling stops future shipments. It does not retroactively refund shipments already delivered; those are handled under the 48-hour guarantee (if this is your first order) or the damaged/defective process below.
• The 48-hour guarantee applies once per customer, on your first order, whether that's a one-time purchase or your first subscription shipment — it does not reset with each recurring shipment.
• If you receive an approved refund under the 48-hour guarantee on your first subscription shipment, your subscription is automatically cancelled and no further shipments are charged or sent.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect due to our error, we'll issue a full refund or replacement.
• Issues must be reported within 48 hours of delivery.
• Clear photo or video proof of the issue is required.
• Approved refunds are processed to your original payment method within 5–7 business days after verification.
This is separate from the 48-hour guarantee above and isn't subject to the taste/results exclusions.
Refund Method & Chargebacks
Refunds are issued only to the original payment method used for the purchase. Initiating a chargeback without first contacting our support team may result in the denial of refund eligibility and may impact future refund requests.
Policy Updates
Bevzilla may modify this policy at any time. Changes apply to orders placed after the updated policy is published.
Contact Us
For refund requests, contact hello@bevzillawellness.com.